FAQ

cb 999 — answers to all your questions

From getting started on mobile and depositing money to understanding slots and jackpots and cricket betting rules — this page has detailed, straightforward answers to the most frequently asked questions about cb 999 all in one place. If you need further help on anything, contact our support team.

Mobile

Playing on Mobile

Answers to all questions about playing cb 999 on any phone — Android or iOS.

Yes, cb 999 works well on both Android and iOS. Whether it's games, betting, or payments, all features are available the same way regardless of your device type or screen size. Older phones generally work fine too, though using an updated operating system gives you a better experience.

Both the Android (APK) and iOS apps for cb 999 are available and must be downloaded through official channels. Visit the relevant pages for more details about the cb 999 App and cb 999 APK. It is not safe to download the app from any third-party source.

Yes, you can. cb 999 works fully in a mobile browser — open the site with Chrome, Firefox, or Safari and play directly. All games, deposits, and withdrawals are available in the browser without installing anything.

If pages are loading slowly, first clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear browsing data and delete cached images and files, then refresh the page. If the problem continues after clearing the cache and your network signal is good, contact cb 999 support via live chat.

If your connection drops suddenly, most games save the last round's result on the server. When you reconnect, the game will resume from where it left off. For slots or live casino, if you think there is a discrepancy in a round's result, check your account history and report it to cb 999 live chat straight away.

First make sure you are entering your username and password correctly — auto-correct on mobile keyboards can sometimes cause issues. If you have forgotten your password, reset it from the cb 999 Login page. If the problem persists, clear your browser cache and try again, or get help via live chat.
Slots

Slots and Jackpots

From picking a slot on a budget to understanding progressive jackpots — find out everything here.

If your budget is limited, choose slots with a lower minimum bet and start with medium-volatility games. For example, Fortune Tiger (PG Soft) or Sweet Bonanza (Pragmatic Play) on cb 999 give regular small rewards even at lower stakes. Check the bet ranges for different games in the slots section to find what suits you.

Volatility refers to how often and how large a slot pays out. High-volatility slots (such as Bonanza Megaways — Big Time Gaming) win less often but pay more when they do. Low-volatility slots pay out smaller amounts more frequently. If you want to play longer sessions on a limited budget, choose a low or mid-volatility slot.

A progressive jackpot is a prize pool that grows continuously from a small portion of every bet placed. When a player hits a specific combination, they win the entire jackpot and the pool resets to zero. cb 999 has several games with this type of jackpot — there is no guarantee of winning, but the possibility is always there.

Free spins inside a game are usually triggered by landing scatter symbols — this is a built-in game feature, not a bonus offer. No balance is spent on these spins and any winnings go directly to your balance. cb 999 does not offer a fixed number of promotional free spins, though bonus offers may include them in some cases.

RTP (Return to Player) is the theoretical percentage of total wagered money that a slot returns on average over the long term. For example, Fortune Mouse (PG Soft) has a maximum RTP of 96.96%. However, this is an average across millions of spins, so results in any single session can be much higher or lower. RTP is not a guarantee of winning.

The cb 999 Slots Festival bonus is a 30% bonus on your deposit, up to ৳3,000, with an 18x wagering requirement. You can activate it once on any working day by depositing a minimum of ৳300 in the slots section. Example: ৳2,000 deposited → bonus ৳600 → wagering ৳600 × 18 = ৳10,800. This condition must be met before withdrawing the bonus.
Payment

How to Deposit

Answers to all questions about deposit methods, timing, and troubleshooting.

The minimum deposit at cb 999 is ৳300 for all methods. This same minimum applies whether you use bKash, Nagad, Rocket, or bank transfer. You can deposit ৳300 or any amount above it. Your first deposit earns a 100% welcome bonus of up to ৳8,000.

Deposits usually appear in your account within a few minutes. If more than 15 minutes have passed, keep your transaction ID or bKash/Nagad reference number ready and contact cb 999 live chat. Once you provide proof, the support team will verify and resolve the issue quickly.

cb 999 itself does not charge any additional fees on deposits. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges — this depends on the policy of that service provider. Check your payment app's fee policy before depositing.

cb 999 currently accepts deposits via bKash, Nagad, Rocket, and bank transfer (major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used). The same methods are also available for withdrawals. Cryptocurrency and other methods are not supported at this time.

Yes, Nagad is one of cb 999's supported deposit methods. Payment can be made through the Nagad app or by dialing. A minimum deposit of ৳300 should be credited to your account immediately. When making a payment, be sure to send it to cb 999's designated number and keep the transaction reference number.

Withdrawals at cb 999 are usually completed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳800. This applies to all methods — bKash, Nagad, Rocket, and bank transfer. Winnings from a bonus cannot be withdrawn until the wagering requirement for that bonus has been met.
Cricket

Cricket Betting

From accumulators and over/under to BPL betting — find out everything here.

In an accumulator or multi-bet, you combine multiple matches or events into a single bet and the odds of each selection are multiplied together. Example: if three selections have odds of 1.40, 1.50, and 1.60, the combined odds are 1.40 × 1.50 × 1.60 = 3.36 (rounded). A ৳100 bet returns ৳336 — but if even one of the three selections loses, the entire ৳100 is lost.

If a match is abandoned or declared no result due to rain or any other reason, the bet is generally voided and the full stake is refunded. In a multi-bet, that selection is removed and the bet is recalculated with the remaining selections. See the full rules in the cricket betting section.

Calculating the total return with decimal odds is straightforward: stake × odds = total return. Example: in a limited-overs match, Team A has odds of 1.45 and Team B has odds of 2.75. If you bet ৳500 on Team B and they win, you receive ৳1,375 (profit ৳875); if Team A wins, you lose ৳500.

Popular cricket markets at cb 999 include Match Winner, Innings Total Over/Under, Toss Winner, Top Batsman, Series Winner, and live betting options. Special markets are opened during BPL, IPL, and T20 World Cup, including betting on Bangladesh Tigers matches.

In handicap betting, a virtual advantage is given to the weaker team (or a deduction applied to the stronger team) to level the playing field. For example, if Team A has a handicap of −1.5, they must win by more than 1 run for your bet to succeed. Only whether the result meets the condition is considered.

The cb 999 cricket season special offer gives a 25% bonus on your deposit, up to ৳4,000, with a 15x wagering requirement. It is available once per week when you deposit a minimum of ৳300 for betting in the cricket or sports section. Example: ৳2,000 deposited → bonus ৳500 → wagering ৳500 × 15 = ৳7,500.

Create an account at cb 999 today

Get a 100% bonus on your first deposit — up to ৳8,000. Wagering 25x.

cb 999 Login — Create an Account

Have more questions? Talk to us directly

If you did not find the answer on this page, cb 999's support team is available seven days a week, 24 hours a day. Help is available in both Bengali and English.

Live Chat

Click the live chat button from any page on the site and speak directly with a support agent. Responses are generally quick — help is available for any issue, whether it is about deposits, withdrawals, or bonuses.

Email Support

For detailed issues or if you need to send documents, contact us by email:
[email protected]
Emails are also answered in both Bengali and English. You will also find important information on the Responsible Gaming and Terms and Conditions pages.